FAQs

FAQs

We are licensed and insured. All our movers are trained, professional and very careful. They work efficiently to ensure that your move be completed on a reasonable time frame.

A deposit is not required for local moves. You can reschedule or cancel your move for free within 48 HOURS prior to your move date. Please call us 48 HOURS in advance to reschedule or cancel your move. Failure to do so will result of a cancellation fee of 1 hour of labor depending on the crew size you chose for your move.

We have windows of arrival for the movers to arrive between 8 am and 10 am, 12 pm and 3pm, and 4 pm and 7 pm. This means that your movers can arrive at any time between this window. We will make contact with you at least 30 minutes before we arrive to let you know that we are in route to you.

Yes, we do provide disassembly and reassembly services for standard furniture. However, if your furniture requires special tools to disassemble or reassemble, we cannot offer this service for you as we only provide basic tools for disassembly and reassembly services.

Yes, our movers can assist you with packing services. If you need packing assistance, please let us know so we can send you one of our specialized crews.

Our trucks are 16 and 26 feet- standard size.

Yes, we will still move you on a rainy day if you choose to still move. Our trucks are enclosed moving trucks and our drivers are trained to drive in inclement weather. Unless severe flooding occurs, the move will go ahead as scheduled.

The required insurance in accordance with the Texas Department of Motor Vehicles is $0.60 cents per pound per item. We at Drop It Delivery, LLC offers $0.89 cents per pound per item. For example, if your 100-pound table is damaged during your move, your mover is liable for a maximum of $89.00 (100 lbs. X 0.89 = $89.00). 

THIS IS NOT INSURANCE. You will need to pay in full for and sign this provision on your contract to become effective regarding your move.  Otherwise any damage will be paid accordance to TxDMV $0.60 per pound per article.

If you’d like to add any 3rd party Supplemental Insurance on your move or Added Value Protection for special items, please call us 48 hours before your service date!

Yes, we move home appliances at no additional cost. We DO NOT connect or disconnect washer/dryers or refrigerators. Please consult a plumber or certified technician. We DO NOT charge extra to move any of these items.

There are many factors that determine how long your move takes. The size of your home and the actual number of items to be moved are the main factors. High-rise buildings, stairs, elevators, apartments with long distances from unit to truck, extreme weather, long distance of travel, etc. are all “negative” factors that increase the time it takes to complete your move.

 

Things that could “positively” affect the length of your move could be making sure you are fully packed on move day, having furniture disassembled before move day, having items closer to the front door in your home, or having items ready in your garage. These are not necessary tasks for customers, but they do allow for faster moves.

We will collect payment after unloading at your final destination. We accept cash, Mastercard, Visa or American Express and checks. When using a credit card, the cardholder must be present.

We only move BASIC upright pianos. We charge $50 extra for pianos as long as it is going first floor to first floor.

Yes, we do move gun safes. We charge $50 for a gun safe as long as it is going first floor to first floor. We charge $50 extra per additional floor and we require a 3-man crew if there are any stairs involved in the move when moving a gun safe for safety reasons. We cannot move the gun safe if it is over 500 lbs.

No, we do not move pool tables.

Yes, we do ask that you remove clothing and contents from your dressers. The main reason is because we do not want to damage your piece of furniture and when you move a dresser that is full of items there is more threat of a damage occurring to the dresser. We will provide shrink wrap and moving blankets to protect your furniture.

Yes, we provide shrink wrap and moving blankets to protect your furniture at no extra charge.

We do have a standard material charge to cover the protection of your television and mattresses, that is added to the total cost. This is a-la-carte and based upon any non-reusable materials being used to protect these items – mattress bags and boxes for TV. You can purchase your own mattress bag and TV boxes at any retail store, and we will put it on for you.

Mattress bags and TV boxes are provided upon request 48 hours prior to your move date.

Any question at

(832) 270-1681

10751 Meadowglen Ln, Houston TX 77042-4019, United States

Business Hours

Mon-Sun Open 24 Hours

Send your mail at

infos@didusa.org

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